Terms & Conditions

Booking Policy

Once booking is made

Once your booking has been made this is provisionally held for 3 working until a deposit is received. A £10 NON FUNDABLE per person is required and once received either via bank transfer or via card over the phone your booking will then be confirmed.

If you have gift voucher we will require the gift voucher number to be used as the deposit.

Once deposit received

Your booking is now confirmed, and your booking will be updated with your deposit paid. This will be taken off your bill on the day of your cruise. If your booking is of 10 people or more and for all private hire cruises, we will require full balance payment at least 14 days before your cruise. Only when a deposit is received will your seat be taken off our website booking calendar.

Cancellations and deposit return

Here at Georgie’s we understand that sometimes some guests are unable to make the booking. However, all deposits are NON REFUNDABLE on any of our cruises including private hire.

However, deposits can be transferred to another date if informed at least 14 days before the cruise.

Private Hire cruises

Confirmation of private bookings will require a NON REFUNABLE deposit of £10.00 per person plus any additional exclusive hire charges – the remaining balance on all private hires must be cleared at the latest 2 weeks before your booking date.

On the day

If on the day of your booking your party is reduced by any numbers which we haven’t been informed of previously we will require full payment for that guest. Whilst we understand this is sometimes unavoidable that one or more of your guests may not make the cruise without prior warning as stated above we would require the payment in full and will provide the food in a takeaway container

Vouchers

Upon booking you will provide the voucher numbers as your deposit. This will be treated the same way as above for cash deposits paid. If you need to cancel your reservation we can transfer the full amount to another date if notified 14 days before your booking.Should you now notify us of your cancellation within 48 hours of your cruise then your voucher numbers will become void.

Arrival

We advise planning your route before your scheduled cruises to leave plenty of time to arrive for our departure times. We are unable to leave later than our schedule. You can find us on google maps under Georgie’s Canal cruises or by using our postcode ST195RH

We can use the parking area just outside the gates of Teddesley Boat co for our guests. Please park sensibly and we ask guests to avoid blocking the 2 driveways and Birmingham Midland Chandlers doorways and Bins within this area.

Teddesley Boat Co is a busy working Marina, with heavy machinery and boats in and out regularly. Please take extra care when on site. We advise making your way straight to Georgie Kate which should usually be situated on Teddesley’s Wharf to the right after entering the gates. You are able to wait outside if this is prior to 15 minutes of scheduled departure time.

Boarding

Boarding will be permitted 15 minutes before departure. Unfortunately due to turn around times and set up we may not be able to allow you and your party on board before this.

Toilets

We have a toilet available on board Georgie Kate for your use and this is the only toilet available for guests whilst on site. Should you require this before the 15 minute boarding time please don’t hesitate to let us know and we can make this available for you.

Disclaimer

All charters are dependent on safe cruising weather conditions. We will always analyse and consider every risk before confirming the cancellation of a cruise. Your safety will always come first. In the event of a charter being cancelled we will continue to serve as normal however the boat will remain stationary either from our Teddesley Marina or just further down on the linear at Park Gate lock. Unfortunately in these circumstances we would not be able to offer any discount.

Minimum capacity cancellation

In the event of charter not having 8 or more guests booked on, the cruise may be cancelled at the discretion of the company. In this instance we will endeavour to find a new date for your booking or return any deposits paid in the instance of being unable to transfer said deposit. We will always try our utmost to ensure cruises are not cancelled and this will only be done as a last resort